Frequently Asked Questions
Q. Where can I purchase a Madeline Isaac-James bridal gown?
A. Click here to see a list of selected stockists.
A. Click here to see a list of selected stockists.
Q. I'm not sure how to choose the correct size - can you help?
A. Your chosen stockist will be able to help advise you on the the correct size when you visit. In addition, we require that our stockists have an alterations service available so that your gown fits you perfectly.
A. Your chosen stockist will be able to help advise you on the the correct size when you visit. In addition, we require that our stockists have an alterations service available so that your gown fits you perfectly.
Q. I am looking for a maternity wedding dress but don't have a lot of time - what are my options?
A. We understand that time can be of the essence with maternity bridal gowns, and so we offer two further delivery options for maternity wedding dresses in addition to our standard leadtime. All of our approved stockists have access to our in-stock program (selected designs) and are able to order on an express delivery if required. Your stockist will be able to advise you what delivery options are available for your chosen gown.
A. We understand that time can be of the essence with maternity bridal gowns, and so we offer two further delivery options for maternity wedding dresses in addition to our standard leadtime. All of our approved stockists have access to our in-stock program (selected designs) and are able to order on an express delivery if required. Your stockist will be able to advise you what delivery options are available for your chosen gown.
Q. How do I know which Madeline Isaac-James wedding dress is going to suit me?
A. It’s important to try on a selection of our designs so that you can see which is most suitable for your figure and which you feel most comfortable and confident in. Your chosen will be able to help you choose a gown most suitable for you.
A. It’s important to try on a selection of our designs so that you can see which is most suitable for your figure and which you feel most comfortable and confident in. Your chosen will be able to help you choose a gown most suitable for you.
Q. I love your designs, but want to include some minor changes. Is this possible?
A. We are able to include some design changes to certain wedding dresses at an additional fee. Details and pricing are available from your chosen stockist.
A. We are able to include some design changes to certain wedding dresses at an additional fee. Details and pricing are available from your chosen stockist.
Q. Do you design wedding dresses for any other company?
A. No. All of our exclusive designs are sold under the Madeline Isaac-James label, and are only available from the approved stockists listed on our website. We require that our stockists are able to provide the best standard of care and support, and as such we only provide our gowns to retailers who focus on excellent customer service, can provide valuable extras including alterations, and whose experienced and knowledgeable staff truly understand your needs and requirements.
A. No. All of our exclusive designs are sold under the Madeline Isaac-James label, and are only available from the approved stockists listed on our website. We require that our stockists are able to provide the best standard of care and support, and as such we only provide our gowns to retailers who focus on excellent customer service, can provide valuable extras including alterations, and whose experienced and knowledgeable staff truly understand your needs and requirements.
Q. Can I purchase a Madeline Isaac-James wedding dress via a home seller, internet only or ebay seller ?
A. We do not provide our wedding gowns to home sellers, internet only sellers or ebay resellers as we believe that brides will benefit from purchasing their gown from an experienced bridal retailer than can also provide additional services such as accessories, styling and alterations. In the event you see a dress which is labelled as a genuine Madeline Isaac-James wedding dress being sold in this manner, we appreciate your drawing this to our attention.